Shipping
We are proud to offer international shipping services that currently operate all over the world an nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping for many countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
5-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GadgetHaus24 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I liked my cat very much
Very funny. Kids are happy. The cat is afraid of the snake. But that's okay :)
My dog loves it. The snake moves super realistic, even has a tongue that moves. In addition, it has A sensor so as not to hit things. Certainly recommended.
Great!
Great SnakeItself turns from obstacles. The cat is getting used to it. Of interest. Noisy enough.
The toy is very cool, only wool is wound on Colles very quickly. Cleaning is not super simple, otherwise very cool toy, really our cat is afraid of it)
Nice
Very cool, entertained my cat.
All right, fast shipping. Thank you!
Works great, but noise is loud
Arrived in perfect condition, and it works well. So my cat that didn't like it as expected.
The toy is interesting, the more it really pulls, any thread, and fits the wheel has to keep an eye on, the more it is very nice.
My cat was not very interested, but the snake is quite cool. Is in perfect condition. Only in a small house with a lot of carpet it does not go well, because it hangs on it and a point to think about before buying.
2,5 week delivery. Packed only in an envelope with air bubbles, but everything is whole. Charging quickly. Everything works, eyes burn, tongue move. Sees obstacles, but there is no black color, rests and slips. the cat is immediately interested, but plays with it a little. Turns it on its own, hits a couple of times on the head and the snake begins to run. Very good for a change
My cats got super curious. Is a legal stimulus to enrich the environment.
My cats love it so far; a bit loud but it’s all good if your cat is not scared by nature. You can buy it
As described. Beautiful and fast, my cats loved it!! Excellent entertainment!
It's a little crazy, but my cats are pretty diattracted to him.