Shipping
We are proud to offer international shipping services that currently operate all over the world an nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping for many countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
5-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GadgetHaus24 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
just like the pictures, I'm really satisfied:))
Im gonna write so many names in here lolll xd
I ordered it on April 27 and received it on May 9. I like the quality more than I thought. It's not bad, quality and composition is good!
Very nice ! Item came within a week or 2 Just as described it even comes w the little feather !
Good for the price
me after writing all the names of my class: "GUYS I’M KIRA"
Very nice. It has its effect.
i absolutely loved it, i recommend!! it comes with a pen and a book marker too, the material of the notebook is amazing and it comes with the death note rules and some of the names light wrote
Got a pen, book is good quality
Looks very accurate thank you!
It’s amazing! Feather pen works and the book itself is well packaged and accurate.
Literally perfect
Wow!! This is amazing. It came in a collectors box and it was wrapped very well. The notebook is just like the anime. And I also came with a feather pen that works!
Has rules and names in it very awesome. Will buy again.
The death note is great I can't wait to test it!
Beautiful! Made very well, quality top price
Arrival before the date and very good product my daughter is happy
I rlly love it. Kind absd but i lir it
Comes well packaged with your box and pen.
Great as a gift to give to a person who loves to read, write and above all who has seen Death notes