Shipping
We are proud to offer international shipping services that currently operate all over the world an nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping for many countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
5-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GadgetHaus24 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Well made and designed product at good price and fast delivery to UK. It fits my Phillips AirFryer perfectly. The three tiers give much added versatility to fryer. Particularly useful for trays of Canapés. Highly recommend store and will buy from again. Thank you.
Good Goods. Very fast delivery. Any time again.
Good quality, something big for my Fryer. Measure well before buying
Product met what it needed, recommend!
I have not yet tested, but the quality is very good. Arrived before the deadline and everything according to the announcement.
It fits my Philips Airfryer XXL perfectly
The racks work really well and are dishwasher safe.
It looks perfect!!!!!
delivery to Bulgaria 14 days
Package arrived in 8 days in NL (nearly a week ahead of time). The item corresponds exactly to the pictures. This works very well as an air frier tray in the instant pot duo crisp 5.7l - it fits inside, and functions as expected. Seller and item recommended.
looks good will use tonight to cook dinner
thank you
Item without flaw, goods without deception. As reliable as a spring from a sofa. My recommendations.
A little kneaded, without compromising
Stainless steel, thin, but it seems to be well welded here's why I took it ..
A well made and quite useful air fryer accessory, just as described. It's a bit too much of a tight fit for a Ninja AF101 air fryer (4 quarts) unless you use a gripper gadget to help lift the trays out. But these work very well with the larger Gourmia models (6 and 7 quarts) with more space around the sides. Good even if not using all the layers of the rack, to simply cook some food with better air circulation while letting the drippings fall into a liner below. Easy to clean with only a little soaking and scrubbing even if you forget to brush the surface with some oil before air frying. Shipped soon after ordering and arrived quickly and well packaged.
Great
Very pleased with the product! Thank you very much! I highly recommend the store!